JungliWin Terms and Conditions

Introduction & Acceptance of Terms

When you complete registration on our site, you enter into a binding agreement with us under these JungliWin terms and conditions. These rules govern your account, your financial transactions, your participation in bonuses, and your use of all services available through our platform. They also work alongside any game-specific rules and promotional terms that may apply from time to time.

Our aim is to provide a secure and properly regulated environment for online gaming. For that reason, we may update these terms when required for legal, operational, or security reasons. By continuing to use your account after any update, you accept the revised version. If you are unsure about any part of our JungliWin terms of service, please contact support before proceeding.

Account Registration & Verification

To open an account, you must follow our standard registration process. This means you must visit the official website, click Register or Sign Up, enter your personal details, and confirm the account via email. The information you provide must be accurate, complete, and kept up to date at all times. We may restrict or suspend accounts where details are false, misleading, incomplete, or no longer valid.

You must be at least 18 years old, or the legal age for gambling in your jurisdiction if that age is higher, to register and use our services. By opening an account, you confirm that you meet this requirement. We do not allow underage gambling under any circumstances, and any account found to be in breach of this rule may be closed immediately.

As we operate under Gaming Curaçao / Curacao Gaming Control Board in Curaçao, access to our services may be limited or prohibited in jurisdictions where online gambling is restricted, unlawful, or not covered by our licence framework. It is your responsibility to ensure that your use of our website is lawful in the place where you are located. We reserve the right to refuse registration, block access, or close accounts from restricted jurisdictions.

For compliance and account security reasons, we may carry out Know Your Customer checks at any stage. The registration data provided to us must be sufficient for us to confirm that the account belongs to the named individual and that the account is being used lawfully. Where verification is required, we may place limits on account activity, including withdrawals, until the review is completed. If we are unable to verify your details to our reasonable satisfaction, we may suspend or close the account.

• Only one account is permitted per person unless we expressly approve otherwise.
• You must register in your own name and for your own personal use.
• You must keep your login details secure and must not share access with anyone else.
• You are responsible for all activity carried out through your account unless we determine there has been a security breach on our side.

If you have questions about registration or account status, you can contact support before continuing to use the platform.

Deposits, Withdrawals & Financial Rules

We support selected payment methods for account funding and withdrawals, including Visa/MasterCard, Bank Wire Transfer, and Revolut. The availability of a payment method may depend on your location, account status, or compliance review. We may also decline or reverse a transaction where necessary to meet legal, security, or operational requirements.

All deposits must be made using a payment method registered in your own name. You must not use cards, bank accounts, or wallet services that belong to another person. This rule forms part of our anti-money laundering approach and helps us maintain a safe and traceable payment environment. Where there is reason to believe that a payment instrument does not belong to the account holder, we may place the account under review and restrict transactions until the matter is resolved.

Withdrawals are processed back to an eligible method available on your account, subject to our internal checks. Before releasing funds, we may verify account ownership, transaction history, payment source, and overall compliance with our JungliWin general rules. We may also review whether deposited funds have been used in a manner consistent with normal gaming activity. Transactions that suggest misuse of the platform for transfer, layering, recycling, or concealment of funds may be delayed, rejected, or reported where required.

By using our services, you agree to the following financial rules:

• All payment activity must be for lawful personal use only.
• You must not deposit funds obtained through unlawful means.
• You must not attempt chargebacks, payment reversals, or unjustified disputes once a valid transaction has been completed.
• You must use your account primarily for genuine gameplay, not as a payment intermediary.
• We may request further checks before approving a withdrawal.

Where there is evidence of fraud, attempted fraud, money laundering concerns, or abuse of payment systems, we may suspend the account, void affected transactions, and withhold funds where permitted under our legal and regulatory obligations. We also reserve the right to offset chargeback-related losses, processing costs, or other reasonable expenses resulting from misuse of the account.

Please review your payment details carefully before submitting a transaction. If you need help with a deposit or withdrawal issue, contact support through our official channels.

General Bonus & Promotional Terms

From time to time, eligible players may receive promotional offers under separate campaign conditions. Our current welcome offer is up to €1000 + 150 free spins, and the stated wagering requirement is 40x bonus amount. Unless more specific promotional terms apply, these general rules govern the use of bonuses, free spins, and related promotional benefits on our platform.

Bonuses are intended for recreational play and may only be used in good faith. By accepting a promotion, you agree to meet all applicable conditions before any bonus-related winnings become eligible for withdrawal. If wagering requirements or promotional rules are not completed as required, we may remove the bonus, any associated winnings, or both.

To protect fairness across our platform, the following conduct may be treated as bonus abuse:

• Creating more than one account to claim the same promotion.
• Working with other players to obtain promotional advantage.
• Using irregular betting patterns designed only to clear wagering without normal gameplay intent.
• Attempting to exploit technical faults, delays, loopholes, or misconfigurations.

During active wagering, we may apply reasonable betting restrictions to preserve the intended structure of a promotion. This includes the right to limit stake size where necessary and to treat excessive betting while a bonus is active as a breach of the relevant bonus rules. If we identify patterns that conflict with the spirit or wording of a promotion, we may cancel the offer and remove any resulting gains.

Bonuses are issued at our discretion and may be changed, suspended, refused, or withdrawn where there is a compliance concern, account irregularity, duplicate participation, or any breach of our JungliWin terms of service. Promotional eligibility may also depend on account verification, jurisdiction, payment history, or prior abuse checks.

Before claiming any offer, please read the applicable promotional conditions carefully. If anything is unclear, contact support for questions before you opt in.

Prohibited Activities & Account Closure

To keep our services fair, secure, and compliant, certain behaviour is strictly prohibited. Any attempt to misuse the platform, interfere with our systems, or obtain an unfair advantage may result in account restrictions, loss of promotional entitlement, suspension of gameplay, withholding of funds where permitted, or permanent account closure.

Prohibited activity includes, but is not limited to:

• Opening or operating multiple accounts without our approval.
• Registering under false, inaccurate, or misleading personal details.
• Using VPNs, proxies, or similar tools to bypass geographic restrictions or account controls.
• Fraud, attempted fraud, chargeback abuse, or use of unauthorised payment methods.
• Collusion with other players or coordinated activity intended to manipulate outcomes.
• Exploiting software faults, technical errors, bugs, or vulnerabilities.
• Allowing another person to access or use your account.
• Using the platform in any way that breaches applicable law or regulatory requirements.

We reserve the right to review any account where suspicious or prohibited behaviour is identified. Depending on the seriousness of the issue, we may request clarification, suspend account access during investigation, remove bonuses, void affected bets or winnings, or close the account entirely. Decisions will be made in line with our legal duties, security procedures, and the need to protect the integrity of our services.

If you no longer wish to use your account, you may contact us for assistance. You may also return to homepage if you need to review other policy pages before continuing.

Licensing, Jurisdiction & Dispute Resolution

We operate under Gaming Curaçao / Curacao Gaming Control Board in Curaçao. Our services are provided in accordance with the regulatory framework that applies to our licensed operations. By using our website, you acknowledge that your access to our services must remain consistent with the laws and restrictions applicable to your own jurisdiction.

If you wish to raise a complaint or dispute, you should first contact our support team through our official Live chat or Email channels, both available 24/7. We will review the matter using our internal procedures and may request additional information so that we can assess the issue fairly and accurately.

Where a dispute cannot be resolved through initial support contact, we may escalate the matter for further internal review in line with our compliance obligations and licence-based procedures. We expect all complaints to be submitted in good faith and with accurate supporting details. For the quickest route to clarification, please contact support directly through the channels listed on our website.